Collar Bill - Terms and Conditions
 
 

Terms and Conditions

PAYMENT

Payment for our online shop orders can be made using any one of the following: Visa, Visa Debit, Mastercard, Maestro.


DISPATCH, POSTAGE AND PACKAGING

Your items will normally be dispatched to you within 5 working days - delivered to you via Royal Mail 2nd class / Airmail for our overseas customers.
Costs for postage and packaging are at a flat rate per total order:
United Kingdom     £4.00
All other countries  £6.00


TAKING CARE OF YOUR GARMENT

6 Steps for keeping your Collar Bill item in shape…
1.   Fill your washing bowl with lukewarm water. 
2.   Add a small amount of mild detergent / baby shampoo. 
3.   Create some soapy suds. 
4.   Soak the item and gently massage any stains out. 
5.   Rinse the garment in cold water to remove soapy bubbles. 
6.   Dry flat in the air. Hey presto !


RETURNS

We really hope you are happy with your Collar Bill purchase. 
However, if you are dissatisfied with any goods when you receive them, we will be happy to exchange or offer a refund for the item(s) provided you pay the postage and they are returned to us in perfect condition within 28 days of purchase.  We recommend you obtain and keep a proof of posting.
We cannot exchange or refund money on items that have been used or found to be damaged.
If you are unhappy with the quality of our products, please contact us immediately via email at info@collarbill.com